Create an account

• Create a Ctrl+Reach account

  1. Register on the application To create a Ctrl+Reach account go to our website https://www.ctrlreach.co and click on Sign up Once you have entered your personal details, you will have access to the platform. As soon as you've signed up, you can explore Ctrl+Reach's features and choose the subscription that bestFeatured

• Connect one or more profiles

  Go to the Profiles tab in the left-hand menu on your Ctrl+Reach dashboard On this page, click on add a profile Fill in the information with name, profile photo, etc. Then go to the Manage profile tab Choose tFeatured

• Add credits

  Adding credits to Ctrl+Reach: two possible methods 1. Classic method (via Billing tab) You can add credits only via the Billing tab, in two ways: Click on “Add credits” in the top right-hand corner of your screen Or by directly selecting the profile** concerned**, then clicking on “Add credits”. ![](https://storage.crisp.chat/users/hFeatured

Log-in

• Change my email address

  1. If you are connected on the app From the screen, access your account from the Ctrl+Reach app or website. Go to Settings, on the bottom left, then click on "Account settings" Then, in the space provided, enter your new e-mail address. Don't forget to click on “Save Changes” to validate your change. ![](https://storage.crisp.chat/users/Featured

• I've forgotten my password

  1. If you are still connected to the If you still have access to your account on the application, you can easily reset your password. Go to the Settings section of your account, then to the “Account Settings” tab. Click on the button "Edit", then enter a new password. ![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/caFeatured

• I can't log in

  Here are the most common reasons why a connection cannot be established: Incorrect login : Check your e-mail address and password carefully. Also check that your keyboard is not in “Caps Lock” mode. Technical problems: If the problem persists despite correct login, please ensure that your Internet connection is stable and that you are using the latest version of the Ctrl+Reach application. If none of these solutions work, contact our team on [team@ctrlreach.co](mailto:team@Featured

• Several people on one subscription

  All Ctrl+Reach subscriptions allow simultaneous connections, regardless of user or location. This means that several people can access the same account at the same time, facilitating collaboration between geographically dispersed teams. | ADVICE : However, for optimal and secure management, we recommend that you choose a main user in your team. If you have any specific questions about sharing your subscription, please do not hesitate to contact our support team on [team@ctrlreach.co](mailtoFeatured

Subscription and Billings

• Subscriptions

  Ctrl+Reach offers four types of subscription to suit your needs: Essential : Designed for labels, managers... with several artists, this subscription lets you manage several campaigns and benefit from additional tools. Pro : Perfect for professionals with high campaign volumes and advanced reporting and optimization needs. Co-Pilot : The Co-Pilot subscription gives you access to a dedicated expert who helps you launch and manage your campaigns. Entreprise : Tailor-madeFeatured

• Access my invoices

  1. Login to your account : Go to the Ctrl+Reach platform and log in with your login and password. 2. Access to the billing area : Once logged in, click on the Billing icon in the top left-hand menu. Then click on Invoices ![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_7c5g2d.pngFeatured

• Cancel or change my subscription

  To cancel or modify your Ctrl+Reach subscription, follow these steps: 1. Access your account : Log in to your Ctrl+Reach account. Select Billing from the left-hand menu. 2. Cancel your subscription : Go to the Current subscription section on the right. Then click on Stop. ![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/Featured

• SEPA credit transfers on Ctrl+Reach

  What is a SEPA credit transfer? A SEPA (Single Euro Payments Area) credit transfer is a fast, secure payment method for transferring money between bank accounts in SEPA countries. It's a common method used to top up your credit or pay for subscriptions on Ctrl+Reach. 1. Activate payment by SEPA credit transfer Contact Ctrl+Reach support to request activation of this payment method. Once your request has been validated, the functionality will be added to your account. 2. Add cFeatured

• Multi Wallet: Manage your budgets profile by profile

  What is Multi Wallet? Multi Wallet is the latest version of our Ctrl+Reach wallet system. It allows you to centralize the management of all your profiles in a single account, while allocating each one an independent budget. It's the perfect tool for keeping an overview of your campaigns, as well as a precise reading of spending per project. Where to find it and how it works You can access it from the Billing tab Once in Multi Wallet, you can : Add creditsFew readers

• Understanding fees with Ctrl+Reach (Essential & Pro)

  At Ctrl+Reach, our pricing model is based on a commission linked to your advertising spend. ESSENTIAL Offer How does it work? The Essential offer is designed for artists, labels, or teams who want to use the platform with no long-term commitment, while staying fully autonomous. What are the costs? Set-up fee: €290 (one-time fee) This covers onboarding and technical setup, including: Digital audit (mainly Meta) Artist account connections Strategic guidancFew readers

Pro Plan Suscribers

• Pro plan: How an external Business Manager works (Meta & TikTok)

  *BM = Business Manager When you subscribe to the “Pro Plan,” you use your Business Manager, so you use Ctrl+Reach via your Business Manager (external BM) on Meta or TikTok instead of ours. In this case, Ctrl+Reach works a little differently than it does for “Essential” subscribers. Here's what you need to know... 1. Different wallet processing (billing) [2. Changes outside of Ctrl+ReFeatured

• Pro plan: Different wallet processing (billing)

  Depending on the platform on which you launch your campaign, the Wallet will function differently. YouTube To launch a campaign on YouTube, you must top up your Wallet via Ctrl+Reach. The amount you credit will be used to pay for your YouTube campaigns. Without prior top-up, the campaign cannot be broadcast. Meta & TikTok If you use Ctrl+Reach on your Business Manager (Meta or TikTok), you don't need to reload the Wallet. Advertising expenses go directlyFeatured

• Pro plan: Editing outside of Ctrl+Reach

  When you use the app connected to your BM for Meta or TikTok, some actions can be performed directly from the platform, while others must be done from Ctrl+Reach. What you can change directly in Meta or TikTok Change the campaign name: If you need to change the name of your campaign for billing purposes via Meta, you can do so directly in your Ad Manager. What you cannot change from Meta or TikTok The budget The duration (end dates) The audienceFeatured

Explore the app

• Understanding the different sections of the app

  The Ctrl+Reach app is structured into several sections to help you easily manage your campaigns, analyze your performance, and oversee your overall activity. To help you navigate efficiently and get the most out of the platform, here’s a quick overview of the different sections available. Each space has a specific role: launching and managing campaigns, analyzing results, engaging your audience, and handling your budget. Here’s a simple guide to understand what each section is for. View byFeatured