Settings and Support
I. I can't log in Here are the most common reasons why a connection cannot be established: Incorrect login : Check your e-mail address and password carefully. Also check that your keyboard is not in “Caps Lock” mode. Technical problems: If the problem persists despite correct login, please ensure that your Internet connection is stable and that you are using the latest version of the Ctrl+Reach application. If none of these solutions work, contact our team on [**contactFeaturedGlossary
Global Ctrl+Reach Campaign An advertising initiative launched to promote a news item/product. Campaigns can be configured on different platforms such as Facebook, Instagram, Youtube or Tiktok. Smartlink A personalized link that redirects users to multiple music streaming platforms (Spotify, Apple Music, etc.) or sites based on their preferences, facilitating the promotion of tracks, albums, events or merch. Targeting The definition of the demographic, geographic and behavioraFeaturedReport a bug
Found a bug or a technical issue on Ctrl+Reach? The fastest way to get it fixed is to fill in our bug report form, rather than contacting us through the chat. 👉 Report a bug Why use the form instead of the chat? It goes straight to our tech team: your report is sent directly to the people who fix bugs, with no back-and-forth in between. All the information we need, from the start: the form asks for everything required to reproduFew readers