Create an account
Create a Ctrl+Reach account
1. Register on the application To create a Ctrl+Reach account go to our website https://www.ctrlreach.co and click on Sign up Once you have entered your personal details, you will have access to the platform. (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-1410tvchc.png =644xauto) As soon as you've signed up, you can explore Ctrl+Reach's features and choose the subscription that bestFeaturedConnect one or more profiles
Go to the Profiles tab in the left-hand menu on your Ctrl+Reach dashboard (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-141nu4ck1.png =331xauto) On this page, click on add a profile Fill in the information with name, profile photo, etc. (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14fz20k8.png =975xauto) Then go to the Manage profile tab Choose tFeaturedAdd credits
Adding credits to Ctrl+Reach: two possible methods 1. Classic method (via Billing tab) You can add credits only via the Billing tab, in two ways: Click on “Add credits” in the top right-hand corner of your screen (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-141ps3ikc.png =854xauto) Or by directly selecting the profile concerned, then clicking on “Add credits”. (https://storage.crisp.chat/users/hFeatured
Log-in
Change my email address
1. If you are connected on the app From the screen, access your account from the Ctrl+Reach app or website. Go to Settings, on the top left. (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-141dzwupb.png =267xauto) Scroll down to Account details. Then, in the space provided, enter your new e-mail address. Don't forget to click on Save to validate your change. (https://storage.crisp.chat/users/helpdesk/webFeaturedI've forgotten my password
1. If you are still connected to the If you still have access to your account on the application, you can easily reset your password. (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-141yncq7m.png =221xauto) Go to the Settings of your account, then to the Account details tab at the bottom of the page. (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-141935vu.pFeaturedI can't log in
Here are the most common reasons why a connection cannot be established: Incorrect login : Check your e-mail address and password carefully. Also check that your keyboard is not in “Caps Lock” mode. Technical problems: If the problem persists despite correct login, please ensure that your Internet connection is stable and that you are using the latest version of the Ctrl+Reach application. If none of these solutions work, contact our team on team@ctrlreach.co (mailto:team@FeaturedSeveral people on one subscription
All Ctrl+Reach subscriptions allow simultaneous connections, regardless of user or location. This means that several people can access the same account at the same time, facilitating collaboration between geographically dispersed teams. If you have any specific questions about sharing your subscription, please do not hesitate to contact our support team on team@ctrlreach.co (mailtoFeatured
Subscription and Billings
Subscriptions
Once you've registered, you can choose the subscription that best suits your needs, with two main options: a monthly or annual subscription. Ctrl+Reach offers four types of subscription to suit your needs: Essential : Designed for labels, managers... with several artists, this subscription lets you manage several campaigns and benefit from additional tools. Pro : Perfect for professionals with high campaign volumes and advanced reporting and optimization needs. Co-PilFeaturedAccess my invoices
1. Login to your account : Go to the Ctrl+Reach platform and log in with your login and password. 2. Access to the billing area : Once logged in, click on the Billing icon in the top left-hand menu. (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14lt2gct.png =180xauto) Then click on Invoices (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-147c5g2d.pngFeaturedSEPA credit transfers on Ctrl+Reach
What is a SEPA credit transfer? A SEPA (Single Euro Payments Area) credit transfer is a fast, secure payment method for transferring money between bank accounts in SEPA countries. It's a common method used to top up your credit or pay for subscriptions on Ctrl+Reach. 1. Activate payment by SEPA credit transfer Contact Ctrl+Reach support to request activation of this payment method. Once your request has been validated, the functionality will be added to your account. 2. Add cFeaturedCancel or change my subscription
To cancel or modify your Ctrl+Reach subscription, follow these steps: 1. Access your account : Log in to your Ctrl+Reach account. Select Billing from the left-hand menu. (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-141kj15et.png =209xauto) 2. Cancel your subscription : Go to the Current subscription section on the right. Then click on Stop. (https://storage.crisp.chat/users/helpdesk/website/-/7/7/FeaturedMulti Wallet: Manage your budgets profile by profile
What is Multi Wallet? Multi Wallet is the latest version of our Ctrl+Reach wallet system. It allows you to centralize the management of all your profiles in a single account, while allocating each one an independent budget. It's the perfect tool for keeping an overview of your campaigns, as well as a precise reading of spending per project. Where to find it and how it works You can access it from the Billing tab Once in Multi Wallet, you can : Add creditsFew readers
Pro Plan Suscribers
Pro plan: How an external Business Manager works (Meta & TikTok)
*BM = Business Manager When you subscribe to the “Pro Plan,” you use your Business Manager, so you use Ctrl+Reach via your Business Manager (external BM) on Meta or TikTok instead of ours. In this case, Ctrl+Reach works a little differently than it does for “Essential” subscribers. Here's what you need to know... 1. Different wallet processing (billing) 2. Changes outside of Ctrl+ReFeaturedPro plan: Different wallet processing (billing)
Depending on the platform on which you launch your campaign, the Wallet will function differently. YouTube To launch a campaign on YouTube, you must top up your Wallet via Ctrl+Reach. The amount you credit will be used to pay for your YouTube campaigns. Without prior top-up, the campaign cannot be broadcast. Meta & TikTok If you use Ctrl+Reach on your Business Manager (Meta or TikTok), you don't need to reload the Wallet. Advertising expenses go directlyFeaturedPro plan: Editing outside of Ctrl+Reach
When you use the app connected to your BM for Meta or TikTok, some actions can be performed directly from the platform, while others must be done from Ctrl+Reach. What you can change directly in Meta or TikTok Change the campaign name: If you need to change the name of your campaign for billing purposes via Meta, you can do so directly in your Ad Manager. What you cannot change from Meta or TikTok The budget The duration (end dates) The audienceFeatured