Tracking unsubscribes

• What happens when a user unsubscribes?

  When a user unsubscribes, here's what happens:   1. Removal of communication authorizations   The user no longer receives any communication related to campaigns or newsletters associated with the opt-in they had previously accepted. His status is automatically updated in the database to indicate that he has no longer given his consent.   2. Update in Ctrl+Reach   On Ctrl+Reach, the unsubscribed user is removed from exportable audiences linked to opt-in communications. You can checkFeatured

• Export mail data

  Exporting your e-mail data is quick and easy. Here are the steps to follow:   1. Go to the Mail page   In the main menu on the left of your screen, click on the “Mail” tab.   (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-1611q3yid.png =188xauto) 2. Filter opt-in data   Select the profile you want and click on “See only opt-in communications” option to display only those users who have given their consent, and downloFew readers

Opt-in data management

• Espace Mails - What is it for?

  Ctrl+Reach's email space is designed as a simplified CRM (Customer Relationship Management) tool to enable manage and activate your community. It centralizes e-mail addresses collected via Smartlink campaigns on Ctrl+Reach (New listeners, emails, tickets, merch) offering an efficient way to communicate with your most engaged fans.   Thanks to CRM integration, you can identify your super followers (those who interact most with your content) and offer them personalized experiences, such as early aFeatured

• Opt-in: why is it important (GDPR)

  1. What is opt-in?   Opt-in is the explicit consent given by a user to receive communications or to have their data used for a specific purpose. This means that the user has actively chosen to say “yes” to a specific action, such as receiving a newsletter, being targeted by advertisements or being included in a marketing database. In the absence of an opt-in, any use of the user's data is generally prohibited, in accordance with data protection regulations such as the GDPR (GeneraFew readers