CONNECTION | CtrlReach Help & F.A.Q

META

META - I have a Business Manager (BM)
CTRL+REACH REQUIREMENTS If you manage a Facebook Page and Instagram account, please verify : That they are already linked between them That they have been connected to the Business Manager of the owner If you manage Instagram only, then please verify the account has been connected (https://help.ctrlreach.co/en/artFeatured
META - I have only Instagram: Existing Posts
CTRL+REACH REQUIREMENTS To use the Ctrl+Reach app properly and access all its features, it's essential to connect both Instagram and Facebook. Without this dual connection, it won’t be possible to launch any advertising campaigns. If you only have an Instagram account, you’ll need to create a Facebook Page — even if it’s fictional and not actively used. Once that’s done, you can follow the steps outlined below to complete the connection.Featured
META - I don't have a Business Manager (BM)
Option 1 Go to business.facebook.com (http://business.Featured
Connection - Link Facebook and Instagram
It's very simple ! You can do it from your Instagram profile, but it will be easier from a computer, via your Facebook page. Go on your page parameters, by clicking on "Manage" : On the next page, click on " associated accounts" on the left menu : ThFeatured
Connect Facebook with your BM
What you need to do here is to get your Facebook page inside your Business Manager to be able to run everything from here : ads, community, content... It's more secured and easier to use. When you get on business.facebook.comFeatured
Connect Instagram with your BM
What you need to do here is to get your Instagram account inside your Business Manager to be able to advertise properly as well. When you get on business.facebook.com click on Business Settings in the bottom left corner To add Instagram Account : On the same menu, click on Instagram accounts on the left, and then on the blue button Add. You will justFeatured
Connection - Which option to choose ? ( Meta )
When you get on the following screen, you need to choose between two options according your setup with profile pages access : Option 1 "I'm the owner" : If you have created the Business Manager (owner and admin). This is the option you need to choose. Option 2 "I'm not the owner" : If you are admin (or less) of the Business Manager, or if you have got your access to the pages via another Business Manager, then you won't be able to choose option 1. The option 2 is to follow in this caFeatured
Connection - I am the owner (full access) Meta
On the Manage profile page, click on Edit under the profile's name, then click on Link Meta accounts: Click on "I'm the owner of the account", (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-15g6sjyo.png =472xauto) Then click on "I already have a Business Manager" : (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-15gjdfz1.png =433xauto) Check thFeatured
Connection - I am not the owner (partial access) Meta
In the main menu, click on Edit below the profile's name, then click on Link Meta Accounts, and "I am not the owner". You will be directed to a page with a link to copy and send to the profile so they can complete the connection for you. In this case, the profile should refer to this section to complete the connection: (https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87eFeatured
Set up Meta
CTRL+REACH REQUIREMENTS Before to start anything, please check the profile's Facebook page and Instagram account are already linked together ✌️ You need to have first a Business Manager (BM) with your Facebook page and Instagram account in it So when you click on "Link Meta accounts", verify those two conditions before to go further.Few readers

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