My Pixel is not displayed

1. Pixel linked to another account

• If your Pixel has already been shared with another user account or Business Manager, this may cause conflicts.
• What to do: Make sure the Pixel is assigned to the Ctrl+Reach account with which you're launching your campaign.

2. Your Pixel may not have been shared with Ctrl+Reach

For a Pixel to be usable in your campaign, it must be correctly shared with Ctrl+Reach.

Check :

• You have shared your Pixel via Meta Business Manager, using the partner ID provided by Ctrl+Reach.
• That all necessary authorizations (Targeting and Statistics) have been granted at the time of sharing.
• Notify support that you have shared the Pixel ID

3. Temporary technical problem

• It may also be a temporary bug in the display of the Pixel on the Ctrl+Reach application.
• What to do : If none of the above solutions work, contact Ctrl+Reach support or open a chat ticket to report the problem. The technical team will be able to check and resolve the error quickly.

Updated on: 10/07/2025