Report a bug

If you encounter a bug or technical problem on Ctrl+Reach, it's important to report it quickly so that our team can intervene. Here are the steps to follow:

1. Identify and document the problem

• Check first: Try refreshing the page or reconnecting to your account. Some problems may be temporary.
• Capture the bug: Take a screenshot or video that clearly shows the problem. This will help us understand the situation.
• Note the details: Browser or application used and any errors or messages displayed.

2. Report via chat

Use the built-in chat:

• Click on the chat icon in the bottom left-hand corner.
• Explain the problem and attach your screenshots or videos.

Updated on: 10/07/2025