My smartlink doesn't work

If your Smartlink isn't working properly, here are a few steps to identify and solve the problem:

1. Check the Smartlink URL

• Make sure the URL generated is correct and complete.
• Try opening the link in a different browser to see if it works.
• Check that there are no capital letters in your smartlink.

2. Refresh your settings

• Go back to the Smartlinks tab on Ctrl+Reach and open the relevant link.
• Recheck settings such as content, skinning and platform links.
• Save the Smartlink again to refresh the information.

3. Technical bug

• Possible cause: This may be a temporary problem with the platform.
• Solution: Refresh the page or try to recreate the Smartlink.

4. Contact support

If the problem persists despite these checks:

• Take a screenshot of the error or note the steps where the problem occurs.
• Contact our support team, specifying the name of your Smartlink, the platforms concerned, a description of the problem.

Updated on: 10/07/2025