> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ctrlreach.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Billing Wallet

# I. Multi Wallet: Manage your budgets profile by profile

### __What is Multi Wallet?__
**Multi Wallet** is the latest version of our Ctrl+Reach wallet system.
It allows you to **centralize the management of all your profiles in a single account**, while allocating each one an independent budget.
It's the perfect tool for keeping an **overview** of your campaigns, as well as a **precise** reading of spending **per project**.

### __Where to find it and how it works?__
You can access it from the **Billing** tab
 
Once in Multi Wallet, you can :
* **Add credits** to a specific profile
* **Transfer credits** between profiles
* View **payment history**
* Make **payment requests**
* **Download your invoices**
* **Generate a Spending Report** by date and profile
* Change or cancel your subscription
 ![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_jfzmu6.png =316xauto)
Each profile has his or her own space where you can track expenses, add budget, make transfers, or analyze campaign results.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_71y97a.png =524xauto)
###### ⚠️ Important information
If an profile is archived, its credits are not lost: you can transfer them to another active wallet.
 
### __Generate an specific profile spending report__
If you want to track your campaign expenses by profile, you can easily generate a **spending report** directly from your Ctrl+Reach dashboard.

###### Here’s how:
* Go to the **Billing** section.
* On the **Wallet** page, move your mouse over the profile concerned.
* Click on the **Spending report** button.
 ![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_1h6qcue.png =379xauto)
* Select the **date range** you’d like to analyze.
* Choose the **campaigns** you’d like to include in the report (they’ll appear based on the selected dates).
* Click **Download** to get your report.
 ![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/5_m8ji4j.png =393xauto)
A detailed report will be generated automatically, showing all expenses for that profile over the selected period.

### __Transferring funds from one artist to another__
1. On the **Billing** page, hover your mouse over the profile from which you want to make the transfer.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-11-24-a-14_6uj3t2.png =326xauto)
2. Click on “**Make a transfer**.”

![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-11-24-a-14_12zeh0d.png =350xauto)
3. Select the profile that will receive the transfer.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-11-24-a-14_1vb6ubg.png =356xauto)
4. Once selected, enter the amount you want to send.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-11-24-a-14_o5jyu2.png =354xauto)
5. Click on **Transfer**.

---

# II. Using Ctrl+Reach in Business Manager: A different approach to wallet management 

Depending on the platform on which you launch your campaign, the Wallet will function differently.
 
### __YouTube__
* To launch a campaign on **YouTube**, you **must top up your Wallet via Ctrl+Reach**.
* The amount you credit will be used to pay for your YouTube campaigns.
* Without prior top-up, the campaign cannot be broadcast.
## 
### __Meta & TikTok__
* If you use Ctrl+Reach on your **Business Manager** (Meta or TikTok), **you don't need to reload the Wallet.**
* Advertising expenses go directly through your advertising account in BM
* In this case, the Wallet is not used for payment but remains visible in the app for centralized tracking.
 
## ${color}[#a32e2e](Key points to remember)
* **Launch on YouTube** = Top up to launch your campaigns.
* **Launch on Meta & TikTok** = No need to top up your wallet → billing is done directly through your BM.

---

# III. Access my invoices

### __1. Login to your account:__
* Go to the Ctrl+Reach platform and log in with your login and password.

### __2. Access to the billing area:__
* Once logged in, click on the **Billing** icon in the top left-hand menu.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_lt2gct.png =180xauto)
* Then click on **Invoices**
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_7c5g2d.png =509xauto)
###  __3. Viewing invoices:__

* Here you'll find a list of all your past invoices.
* To refine your search, you can select the profile concerned and choose a date range.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_81t8c6.png =277xauto)
* Once you've found the invoice, click on the **Download** icon on the right to retrieve it in PDF format.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_1890xq9.png =444xauto)
