> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ctrlreach.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Add Credits

#  I. Adding credits to Ctrl+Reach


### __1. Classic method (via Billing tab)__
You can add credits only via the **Billing** tab, in two ways:
* Click on “**Add credits**” in the top right-hand corner of your screen
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_1ps3ikc.png =389xauto)
* Or by directly selecting the profile\*\* concerned\*\*, then clicking on “**Add credits**”.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_mg5tob.png =375xauto)
* You can then choose the desired amount and finalize payment via **Stripe**.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_12zrxq6.png =361xauto)
💡 It's also possible to add credits to multiple profile at once from the Billing page.
 
### __2. Payment requests method__
If you prefer to use a payment request :
* Go to the **Billing** tab.
* Click on **Payment Requests**.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_2hvf32.png =387xauto)
* **Select the profile's name.**
![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_29v2s.png =134xauto)
* Indicate the amount to be added and the e-mail address of the person to whom the request should be sent.
 ![](https://storage.crisp.chat/users/helpdesk/website/-/7/7/c/6/77c66f5e87ea8c00/capture-decran-2025-07-10-a-14_bz7kon.png =166xauto)
Once the request has been accepted and paid for, the credits will be automatically added to the profile's account.
 
| ADVICE: Recovering credit: To recover credit from your bank account, ask to speak to an agent to make your request.

---

# II. SEPA credit transfers on Ctrl+Reach


### __What is a SEPA credit transfer?__
A SEPA (Single Euro Payments Area) credit transfer is a fast, secure payment method for transferring money between bank accounts in SEPA countries. It's a common method used to top up your credit or pay for subscriptions on Ctrl+Reach.

### __1. Activate payment by SEPA credit transfer__
* Contact Ctrl+Reach support to request activation of this payment method.
* Once your request has been validated, the functionality will be added to your account.
 
### __2. Add credits with SEPA__
* Go to the Ctrl+Reach platform and click on the "**Add credits"** button in your billing area.
* Choose the amount you wish to add.
* Once redirected to the Stripe page, you'll see the SEPA Transfer option in addition to the credit card option.
* Select **SEPA**, fill in the required information (IBAN, name, etc.), then validate the payment.
 
### __How long does a SEPA credit transfer take?__
SEPA transfers are usually processed within 5 working days. Once we have received your payment, your credits or subscription will be automatically updated.
 
### __What should I do if the transfer is not processed?__
If your payment does not appear after 5 working days, please contact us via support and provide proof of payment (screenshot or bank receipt).